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Everything a small business needs to stay secure, supported, and running — delivered by one team and held to written SLAs. Pick the lines that match your stack; add what you need and nothing you don't. When you want real numbers, the live calculator builds your estimate in two minutes — no sales call.
Click any service for the full scope, included tools, and the SLAs we operate against. Most clients start with a Managed Endpoint per device, a Managed Inbox per mailbox, and a Managed Site per location. Every service is delivered remote-first, nationwide.
| Service | What it does | Why it matters |
|---|---|---|
| Managed Endpoint | EDR, 24/7 SOC monitoring, patching, web filtering, image-level backup, security awareness, password vault, unlimited remote support. | Every laptop is a way in. This is the layer that stops ransomware, keeps software current, and gets people working again fast when something breaks. |
| Managed Inbox | Microsoft 365 mailbox administration, advanced anti-phishing, SaaS backup, identity oversight, mailbox health monitoring. | Email is the #1 path for breaches and wire fraud. We lock down the inbox, back it up, and watch the identity behind it. |
| Managed Site — Small | Light infrastructure: one firewall, a switch or two, a handful of APs. 1 hour onsite / month. | Right-sized for a single small office — the network just works, and someone is onsite when it doesn't. |
| Managed Site — Standard | Most common: firewall, up to 4 switches, up to 8 APs, single-network. 3 hours onsite / month. | The typical one-location business: reliable switching and Wi-Fi, with monthly hands-on time built in. |
| Managed Site — Complex | Multi-WAN firewalls, segmentation, 10+ APs, advanced routing. CJIS / HIPAA-aligned. 6 hours onsite / month. | For networks that can't go down — built redundant and segmented to clear compliance. |
| Managed Server | 24/7 monitoring, OS patching, threat detection, performance and hardware health checks, event log review. | Servers run the apps you can't work without. We catch the failing disk or missed patch before it becomes a Monday outage. |
| Cloud Backup | File-level backup to secure offsite cloud. Recovery measured in hours. Best for production / file servers. | When data is lost or encrypted, backup is the whole ballgame. Offsite copies keep a bad day from closing the business. |
| Backup Appliance | Onsite appliance, image-level capture, local redundancy, failover. Recovery in minutes. Best for mission-critical systems. | For systems where every minute of downtime costs money — restores in minutes, not hours, and fails over on the spot. |
Every service maps to one of three outcomes. If you're not sure where to start, this is usually the right lens.
Devices, servers, network — the layer your team touches every day. Patched, monitored, supported.
Email is still the front door. Backup is what saves you when something gets through. Layered.
CJIS, HIPAA, PCI environments need redundancy, segmentation, and a recovery posture that can't go down. We bias accordingly.
The SLAs and metrics every Micro-IT client sees on their quarterly review.
Initial response within one business hour for managed clients during business hours.
Same or next business day depending on issue severity.
Billed in 15-minute increments after the first 15 minutes — included for managed clients.
Onsite work has a one-hour minimum. Your plan's included hours apply first.