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Every line below is a published monthly fee — same price whether you have one device or one hundred. Add what you need; nothing else gets billed. Full menu and the live estimate calculator are on the Pricing page.
Click any service for the full scope, included tools, and the SLAs we operate against. Most clients start with a Managed Endpoint per device, a Managed Inbox per mailbox, and a Managed Site per location.
| Service | What's included | Price | Unit |
|---|---|---|---|
| Managed Endpoint | EDR, 24/7 SOC monitoring, patching, web filtering, image-level backup, security awareness, password vault, unlimited remote support. | $79 / mo | per device |
| Managed Inbox | Microsoft 365 mailbox administration, advanced anti-phishing, SaaS backup, identity oversight, mailbox health monitoring. | $20 / mo | per mailbox |
| Managed Site — Small | Light infrastructure: one firewall, a switch or two, a handful of APs. 1 hour onsite / month. | $149 / mo | per location |
| Managed Site — Standard | Most common: firewall, up to 4 switches, up to 8 APs, single-network. 3 hours onsite / month. | $329 / mo | per location |
| Managed Site — Complex | Multi-WAN firewalls, segmentation, 10+ APs, advanced routing. CJIS / HIPAA-aligned. 6 hours onsite / month. | $649 / mo | per location |
| Managed Server | 24/7 monitoring, OS patching, threat detection, performance and hardware health checks, event log review. | $149 / mo | per server |
| Cloud Backup | File-level backup to secure offsite cloud. Recovery measured in hours. Best for production / file servers. | $79 / mo | per 2 TB |
| Backup Appliance | Onsite appliance, image-level capture, local redundancy, failover. Recovery in minutes. Best for mission-critical systems. | $279 / mo | per 2 TB |
Every service maps to one of three outcomes. If you're not sure where to start, this is usually the right lens.
Devices, servers, network — the layer your team touches every day. Patched, monitored, supported.
Email is still the front door. Backup is what saves you when something gets through. Layered.
CJIS, HIPAA, PCI environments need redundancy, segmentation, and a recovery posture that can't go down. We bias accordingly.
The SLAs and metrics every Micro-IT client sees on their quarterly review.
Initial response within one business hour for managed clients during business hours.
Same or next business day depending on issue severity.
Billed in 15-minute increments after the first 15 minutes — included for managed clients.
Onsite work has a one-hour minimum. Plan-included hours apply first; overage at $95/hr.