You have outgrown your provider. Leaving is the easy part.
Tickets take longer than they used to, nobody can produce a current picture of your network, and you’ve stopped calling about the small things. What actually keeps owners stuck isn’t the destination — it’s the exit, so that’s the part we handle.
20 minutes, no pitch. We’ll tell you if there’s a fit — and say so plainly if there isn’t.
Four promises about the move.
Every one of these is in the transition plan you get before you sign anything, so you can hold us to it in writing rather than on a phone call.
About 30 days, start to finish
Signed agreement to fully managed is roughly a month for a typical 10–50 endpoint office. The week-by-week below is the actual plan, not a marketing average — you’ll know what happens on which day.
We deal with your old provider
Documentation request, credential transfer, license and domain ownership, the offboarding email. You don’t have to have the awkward conversation — it’s our job, we’ve had it many times, and it goes better when it’s procedural.
Nothing goes down
Tooling swaps in the background: agents install quietly, monitoring cuts over, mailboxes stay where they are. The rare work that genuinely needs an outage is scheduled with you, after hours, in advance.
A parallel run, on purpose
There is a deliberate overlap where both providers still have access. It costs a few weeks of double coverage, and it is the reason nothing falls into the gap between two vendors. Don’t let anyone talk you out of it.
Week by week, in the open.
Your current provider is notified on your timeline, not ours — nothing goes out until you say the word.
Before anything moves
Kickoff call, signed agreement, and a written list of every credential, license, and vendor relationship we’ll need. We draft the notice to your current provider; you decide when it sends.
Credential checklist
Notice drafted
Discovery
A read-only inventory of what’s actually there: devices, mailboxes, servers, backups, firewall, and who holds admin rights. We document the environment before we change any part of it.
Backup verification
Admin-rights map
Quiet install
Our agents, EDR, patching, and backup go on alongside what’s already running. Nothing is removed yet. This is the week where “no downtime” is actually earned.
Backups running
Nothing removed
Cutover
Monitoring, alerting, and the help desk become ours — you start calling us. The old tooling stays live in parallel, so there is never an hour with no cover.
Parallel run on
Dedicated tech assigned
Close-out
Old agents removed, credentials rotated, documentation finished and handed to you. Offboarding confirmed in writing with the previous provider, then your first quarterly review goes on the calendar.
Documentation delivered
QBR scheduled
When you call, someone who knows your network answers.
Most managed IT is delivered by a queue. You describe your environment to a stranger, they skim the last three tickets, and you re-explain the thing you already explained in March. It is efficient for the provider and exhausting for the client, and it is the single most common reason the businesses we meet are looking around.
Clients get a direct line to a dedicated technician who already knows the environment — the layout of your office, which server the practice software lives on, which printer lies about being offline, and which of your staff will call at 4:55pm on a Friday. Not a tier, not a rotation, not a callback promise.
It also changes what escalation means. When something is genuinely beyond one person, it becomes a conversation between two technicians who both have your documentation — written before the change was made, not reconstructed afterward. And when your technician is out, whoever covers reads the same file.
How a switch usually goes. And how this one goes.
The left column isn’t a strawman — it’s what clients describe to us on the first call, almost word for word.
What this looks like on the other side: a specialty clinic where the EHR vendor now calls us instead of the office manager — read the switch story →
What I’d ask any provider you’re considering — including us.
If you’ve read this far, you’re probably a few months into the quiet frustration and you’ve started asking around. I’d rather hand you the questions than a brochure, so here are the five I’d use if I were sitting where you are.
Ask us those five. Ask them of everyone else on your list, and write the answers down — the differences show up fast on paper in a way they never do on a call. If someone answers them better than we do, hire them. I’d genuinely rather you be well served than be our client.
And if the answers point back here, the next step is twenty minutes. We won’t hand you a proposal in the first meeting — we don’t know enough about your business yet to write one worth reading. Book the twenty minutes →
