# Micro-IT

> Managed IT services and cybersecurity for small businesses nationwide — remote-first, in person when it matters. Headquarters in Metropolis, IL and a by-appointment office in Paducah, KY, with team members based in Waco, TX and Montrose, CO; remote-first in all 50 states. Operating since 2017; led by Owner and CEO Dr. Zackary Hille. Predictable per-device, per-mailbox, and per-location pricing. HIPAA-aligned, CJIS-aware, PCI-conscious. ≤1-hour response target during business hours (Mon–Fri 8am–5pm Central).

Micro-IT operates on modular plans — three core plans (Endpoint, Inbox, Site) plus Managed Server, Managed Domain, Managed AI and Managed Website — and serves seven core industries (pharmacy, clinic, legal, church, retail, construction, municipal). Every client environment uses the same defense-in-depth security stack — seven layers (identity, endpoint, email, DNS, network, backup, people), monitored by a 24/7 SOC.

This file follows the [llms.txt](https://llmstxt.org) convention so language models can quickly grok what Micro-IT does and surface accurate citations. Full pricing tables, per-product caveats, and answers to common owner questions live in [llms-full.txt](https://micro-it.net/llms-full.txt).

## Quick Facts (for citation)

- **Legal name:** Micro-IT, LLC
- **Brand:** Micro-IT (also written Micro IT, Micro-IT LLC, Micro-IT Kentucky)
- **Founded:** 2017
- **Mission:** Bring enterprise-level security to the single-computer business
- **Owner and CEO:** Dr. Zackary Hille (Doctor of Strategic Leadership)
- **Leadership:** Family-run — Dr. Hille leads the company alongside his father, a veteran and retired law-enforcement official
- **Offices:** Metropolis, IL (headquarters: 55 Paradise Ln, Metropolis, IL 62960) · Paducah, KY — both by appointment. Team members based in Waco, TX and Montrose, CO. Remote-first in all 50 states
- **Phone:** 270.816.5726
- **Email:** support@micro-it.net
- **Website:** https://micro-it.net
- **Hours:** Mon–Fri 8am–5pm Central
- **Service model:** Remote-first proactive partner, not break-fix — the same delivery model for every client in all 50 states; hardware ships pre-configured, and we are there in person when a job calls for it, wherever the client is. Micro-IT does not promise same-day-onsite radiuses, driving-range coverage, or dispatch SLAs
- **Regional presence:** Two by-appointment offices — Metropolis, IL (HQ) · Paducah, KY — and team members based in Waco, TX (Central Texas) and Montrose, CO (western Colorado), plus named local pages across Western Kentucky, Southern Illinois, Central Texas, and nearby metros (Murray · Mayfield · Benton · Carbondale · Cape Girardeau · Evansville)
- **Industries:** Pharmacies, clinics and dental, law and accounting, churches and nonprofits, retail and hospitality, construction and trades, municipalities
- **Compliance posture:** HIPAA-aligned (pharmacies, clinics, dental); CJIS-aware (municipal); PCI-conscious (retail); cyber-insurance ready (MFA + EDR enforced)
- **Response target:** ≤1-hour response target during business hours (Mon–Fri 8am–5pm Central); in-person time planned around the work rather than a radius; after-hours emergency line included on every plan
- **Pricing model:** Published per-unit rates with no surprise fees; written quote matches the live estimate line for line

## Security stack (seven layers, identical for every client)

- **Identity** — Microsoft Entra ID, MFA enforced on all accounts
- **Endpoint** — Datto EDR, Datto RMM patching, image-level backup
- **Email** — Microsoft 365, Inky anti-phishing, MFA enforcement, SaaS backup
- **DNS** — NextDNS with category-based filtering
- **Network** — Ubiquiti UniFi firewalls, switching, and wireless
- **Backup** — Datto immutable backups, restore-tested monthly (not just scheduled)
- **People** — security awareness training, phishing simulations, written incident-response runbook

## Services

- [All Services](https://micro-it.net/services): Modular managed-IT plans — Endpoint, Inbox, Site, plus Server, Domain and AI.
- [Remote IT Support for Small Business](https://micro-it.net/remote-it-support): Full managed IT delivered remotely, nationwide — 24/7 monitoring and SOC, security stack, helpdesk on a ≤1-hour business-hours response, published per-unit pricing. Hardware needs are handled with pre-configured shipped equipment or coordinated scheduled onsite.
- [IT Budget Calculator](https://micro-it.net/it-budget-calculator): Free calculator — headcount, devices, and locations in; a realistic annual IT budget range out (support + security, licensing, hardware refresh reserve), methodology shown. No email required.
- [Free IT Risk Self-Assessment](https://micro-it.net/it-risk-assessment): Free 2-minute self-assessment at this URL — eight plain-English questions covering backups and restore testing, MFA, EDR vs legacy antivirus, patching, phishing training, disaster recovery, IT ownership, and regulated data. Returns an instant 0–100 risk score, a posture tier, and a prioritized action list. No email required to see the score; results can optionally be emailed.
- [Managed Endpoint](https://micro-it.net/services/endpoint): $79/device/month. EDR, patching, image-level backup, web filtering, unlimited remote support across every workstation and laptop.
- [Managed Inbox](https://micro-it.net/services/inbox): $20/mailbox/month. Microsoft 365 administration, advanced anti-phishing, MFA enforcement, SaaS backup. The most common attack vector, locked down.
- [Managed Site](https://micro-it.net/services/site): from $149/location/month. Firewall, switching, wireless, and tier-sized onsite hours per office (Small / Standard / Complex).
- [Managed AI](https://micro-it.net/services/ai): from $299/month, four tiers (Essential $299 / Standard $599 / Advanced $999 / Complete $1,699). Governance for the AI tools a business already uses — Claude, ChatGPT, Microsoft 365 Copilot, Gemini. Plan and terms assessment, training settings verified and evidenced, Microsoft 365 connector scoping, a written data-class map of what is safe to put in, activity monitoring with new-service alerting, and a signed attestation. Micro-IT never supplies, hosts, or replaces the AI tool itself.
- [Free AI Exposure Review](https://micro-it.net/ai-exposure-review): Free written review at this URL — what AI is in use across the business, what the current plan's terms actually say, what data is exposed, what the correct plan costs (often less than the current one), and what closing the gap costs. The lead-in to Managed AI; mirrors the free IT risk self-assessment motion.
- [Managed Website](https://micro-it.net/services/website): from $149/month per website, three tiers (Standard $149 / Business $299 / Complex $599). Hosting and maintenance for a site the client's own designer builds — deployment on Cloudflare, TLS, a web application firewall and bot protection, uptime monitoring, the full site in version history with one-step rollback, and content hours each month for requested edits. Micro-IT does not design, build, or write websites, and does not host WordPress or other CMS origins.
- [Managed Domain](https://micro-it.net/services/domain): $29/domain/month add-on to Managed Inbox. Domain registration and renewal included, managed domain records with same-day changes, SPF/DKIM/DMARC brought to enforcement, lookalike-domain and SSL certificate monitoring.
- Service pages for the four server-side lines: [Managed Server](https://micro-it.net/services/server) · [Cloud Backup](https://micro-it.net/services/cloud-backup) · [Backup Appliance](https://micro-it.net/services/backup-appliance) · [Managed Domain](https://micro-it.net/services/domain) — each carries scope, price and FAQ.
- Project work (quoted fixed-price): structured cabling, security-camera systems, network buildouts and upgrades, office relocations, workstation fleet refreshes. Hardware specced and procured through the project, delivered pre-configured. VoIP coordinated through partner vendors; vCISO / managed SIEM / MDR available.

## Solutions by problem

Problem-first entry points for a business that knows what's wrong before it knows what to call it.

- [Solutions Overview](https://micro-it.net/solutions): The problem-first index — pick the situation that matches, get routed to the right fix and the right plan, not a menu of services to decode yourself.
- [We're having an active IT emergency](https://micro-it.net/incident-response): For a business mid-incident right now — ransomware, a breach, an outage, a compromised inbox. Call the line, don't wait for a form: 270.816.5726 is answered or returned within the hour during business hours, and the after-hours emergency line is included on every plan. No new-client screening delays a call from someone actively down.
- [How to switch managed IT providers without downtime](https://micro-it.net/switching): For a business already paying an MSP but unhappy with it — the contract trap to check first, and the 90-day parallel-run cutover plan that avoids a gap in coverage. See also https://micro-it.net/resources/article-switch-msp for the eight signs it's time to leave.

## Service Areas (named city pages)

These are local-market landing pages, not service boundaries. Micro-IT is remote-first everywhere — onsite as needed — and serves businesses in all 50 states with the same plans, security stack, and response SLA; see [Remote IT Support](https://micro-it.net/remote-it-support).

- [All Service Areas](https://micro-it.net/service-areas): The directory of every local-market landing page — one place to find the page for a given city or state.
[[mi:llms-service-areas:start]]
- [Managed IT in Illinois](https://micro-it.net/managed-it-illinois): Micro-IT serves Illinois from our headquarters in Metropolis — remote support on a ≤1-hour response statewide, the same predictable pricing and security stack on every client, and someone in the room when a Southern Illinois job calls for it.
- [Managed IT in Indiana](https://micro-it.net/managed-it-indiana): Micro-IT supports Indiana businesses across the Evansville Tri-State and statewide — remote-first managed IT on a ≤1-hour response, predictable pricing, a full security stack on every client, and someone in the room when a job calls for it.
- [Managed IT in Kentucky](https://micro-it.net/managed-it-kentucky): Micro-IT is a Kentucky managed IT provider with an office in Paducah — remote support on a ≤1-hour response statewide, predictable per-unit pricing, the same defense-in-depth security stack on every client, and someone who will sit down with you when the job calls for it.
- [Managed IT in Missouri](https://micro-it.net/managed-it-missouri): Micro-IT serves Missouri across the Southeast Missouri region and statewide — remote-first managed IT on a ≤1-hour response, predictable pricing, the same security stack on every client, and someone who will be there in person when a job calls for it.
- [Managed IT in Ohio](https://micro-it.net/managed-it-ohio): Micro-IT is a remote-first managed IT provider supporting Ohio businesses — same security stack, same SLA, and a ≤1-hour response during business hours (Central Time), run by a small American company that answers its own phone.
- [Managed IT in Tennessee](https://micro-it.net/managed-it-tennessee): Micro-IT brings remote-first managed IT and cybersecurity to Tennessee — a ≤1-hour response, predictable per-unit pricing, the same defense-in-depth security stack on every client, and in-person time planned around the work, wherever you are in the state.
- [Managed IT in Texas](https://micro-it.net/managed-it-texas): Micro-IT is bringing enterprise-grade managed IT and cybersecurity to Texas — remote-first support on a ≤1-hour response, predictable per-unit pricing, the same defense-in-depth security stack on every client, and a Central Texas team member based in Waco who will actually sit down with you.
- [Western Kentucky & the Region](https://micro-it.net/managed-it-western-kentucky): Managed IT for Western Kentucky, Southern Illinois, Southeast Missouri, and Evansville — $79/device.
- [Carbondale, IL](https://micro-it.net/managed-it-carbondale-il): Jackson County and the SIU corridor.
- [Metropolis, IL](https://micro-it.net/managed-it-metropolis-il): Our headquarters. Massac County, across the Ohio River from Paducah.
- [Evansville, IN](https://micro-it.net/managed-it-evansville-in): Vanderburgh County. Deaconess and Ascension St. Vincent corridor.
- [Indianapolis, IN](https://micro-it.net/managed-it-indianapolis-in): Marion County. Indiana’s capital and Midwest logistics crossroads.
- [Benton, KY](https://micro-it.net/managed-it-benton-ky): Marshall County and the Kentucky Lake corridor.
- [Calvert City, KY](https://micro-it.net/managed-it-calvert-city-ky): Marshall County industrial corridor. OT-aware for chemical plants.
- [Covington, KY](https://micro-it.net/managed-it-covington-ky): Kenton County. Northern Kentucky Gateway, Greater Cincinnati metro.
- [Florence, KY](https://micro-it.net/managed-it-florence-ky): Boone County. Northern Kentucky logistics and commercial corridor.
- [Henderson, KY](https://micro-it.net/managed-it-henderson-ky): Henderson County and the Evansville commuter belt.
- [Hopkinsville, KY](https://micro-it.net/managed-it-hopkinsville-ky): Christian County. Jennie Stuart Health and Fort Campbell-adjacent.
- [Madisonville, KY](https://micro-it.net/managed-it-madisonville-ky): Hopkins County and the Baptist Health Madisonville area.
- [Mayfield, KY](https://micro-it.net/managed-it-mayfield-ky): Graves County and the Purchase Parkway corridor.
- [Murray, KY](https://micro-it.net/managed-it-murray-ky): Calloway County. Murray State and Murray-Calloway Hospital corridor.
- [Owensboro, KY](https://micro-it.net/managed-it-owensboro-ky): Daviess County. Riverfront economy and Owensboro Health corridor.
- [Paducah, KY](https://micro-it.net/managed-it-paducah-ky): Our Paducah office. McCracken County and the Jackson Purchase.
- [Cape Girardeau, MO](https://micro-it.net/managed-it-cape-girardeau-mo): Southeast Missouri and the SoutheastHEALTH corridor.
- [Springfield, MO](https://micro-it.net/managed-it-springfield-mo): Greene County. Southwest Missouri’s regional commercial center.
- [St. Louis, MO](https://micro-it.net/managed-it-st-louis-mo): St. Louis County. Gateway metro and Midwest commercial hub.
- [Cincinnati, OH](https://micro-it.net/managed-it-cincinnati-oh): Hamilton County. Greater Cincinnati business hub.
- [Dayton, OH](https://micro-it.net/managed-it-dayton-oh): Montgomery County. Southwest Ohio technology and manufacturing corridor.
- [Chattanooga, TN](https://micro-it.net/managed-it-chattanooga-tn): Hamilton County. Southeast Tennessee’s logistics and tech corridor.
- [Clarksville, TN](https://micro-it.net/managed-it-clarksville-tn): Montgomery County. Tennessee’s fifth-largest city, I-24 corridor.
- [Knoxville, TN](https://micro-it.net/managed-it-knoxville-tn): Knox County. East Tennessee’s university and healthcare hub.
- [Nashville, TN](https://micro-it.net/managed-it-nashville-tn): Davidson County. Tennessee’s capital and fastest-growing metro.
- [Amarillo, TX](https://micro-it.net/managed-it-amarillo-tx): Potter County. Texas Panhandle crossroads, energy and agribusiness hub.
- [Austin, TX](https://micro-it.net/managed-it-austin-tx): Travis County. State capital & tech hub.
- [Bellmead, TX](https://micro-it.net/managed-it-bellmead-tx): McLennan County. I-35 / US-84 business corridor.
- [Belton, TX](https://micro-it.net/managed-it-belton-tx): Bell County seat. Government & UMHB.
- [Dallas, TX](https://micro-it.net/managed-it-dallas-tx): Dallas County. DFW corporate market.
- [Fort Worth, TX](https://micro-it.net/managed-it-fort-worth-tx): Tarrant County. DFW Metroplex western anchor, aerospace and logistics hub.
- [Harker Heights, TX](https://micro-it.net/managed-it-harker-heights-tx): Bell County. US-190 healthcare & retail.
- [Hewitt, TX](https://micro-it.net/managed-it-hewitt-tx): McLennan County. Midway-area retail & clinics.
- [Houston, TX](https://micro-it.net/managed-it-houston-tx): Harris County. Energy & medical center.
- [Killeen, TX](https://micro-it.net/managed-it-killeen-tx): Bell County. Fort Cavazos community.
- [Lorena, TX](https://micro-it.net/managed-it-lorena-tx): McLennan County. Southern I-35 corridor.
- [Lubbock, TX](https://micro-it.net/managed-it-lubbock-tx): Lubbock County. West Texas regional hub, Texas Tech and healthcare anchor.
- [Robinson, TX](https://micro-it.net/managed-it-robinson-tx): McLennan County. Residential & light industrial.
- [San Antonio, TX](https://micro-it.net/managed-it-san-antonio-tx): Bexar County. Military & healthcare.
- [Temple, TX](https://micro-it.net/managed-it-temple-tx): Bell County. Healthcare & logistics hub.
- [Waco, TX](https://micro-it.net/managed-it-waco-tx): McLennan County. Our Central Texas team member is based here.
- [Woodway, TX](https://micro-it.net/managed-it-woodway-tx): McLennan County. Medical & professional offices.
[[generated by scripts/build-llms-sections.mjs from scripts/locations.json — do not hand-edit]]
[[mi:llms-service-areas:end]]

## Industries Served

- [Industries Overview](https://micro-it.net/who-we-serve): Pharmacies, clinics, churches, law and accounting, retail and hospitality, construction and trades, municipal/government, veterinary, K-12 schools, credit unions, accounting firms.
- [Pharmacy IT](https://micro-it.net/verticals/pharmacy): HIPAA-aligned environments. PrimeRx and QS/1 experience. Remote-first, onsite as needed.
- [Clinic & Dental IT](https://micro-it.net/verticals/clinic): EHR-vendor coordination, imaging-segmented networks, HIPAA evidence files.
- [Veterinary Clinic IT](https://micro-it.net/verticals/veterinary): Cornerstone, Avimark, ezyVet support, digital-imaging storage, segmented client and boarding-cam Wi-Fi.
- [Law Firm & Accounting IT](https://micro-it.net/verticals/legal): Wire-fraud prevention, full-disk encryption, document-retention backup, conditional-access policies.
- [Accounting & CPA IT](https://micro-it.net/verticals/accounting): Lacerte, ProSeries, UltraTax, QuickBooks support, IRS WISP-aligned controls, tax-season uptime.
- [Church & Nonprofit IT](https://micro-it.net/verticals/church): Streaming-network segmentation, donor-data protection, MFA-enforced identity. Nonprofit and church pricing is available — quoted on the call.
- [K-12 School & District IT](https://micro-it.net/verticals/school): CIPA-aligned filtering, FERPA-aware controls, E-rate-friendly procurement, 1:1 device management.
- [Credit Union IT](https://micro-it.net/verticals/credit-union): GLBA Safeguards Rule, NCUA examiner readiness, ACH-fraud prevention, core-banking-vendor coordination.
- [Retail & Hospitality IT](https://micro-it.net/verticals/retail): PCI-segmented POS networks, isolated guest Wi-Fi, 24/7 POS uptime monitoring across multi-site fleets.
- [Construction & Trades IT](https://micro-it.net/verticals/construction): Encrypted field laptops, MDM, AP wire-verification playbook, impersonation protection.
- [Municipal IT](https://micro-it.net/verticals/municipal): CJIS-aligned policies, FOIA-ready retention, department-segmented networks, multi-vendor coordination.

### City-specific industry guides

- [Pharmacy IT in Paducah, KY](https://micro-it.net/verticals/pharmacy/paducah-ky): HIPAA-aligned pharmacy IT near Micro-IT's by-appointment Paducah office — dispensing/POS uptime, immutable backups, MFA everywhere.
- [Retail IT in Waco, TX](https://micro-it.net/verticals/retail/waco-tx): PCI-conscious retail IT for Waco and McLennan County — segmented POS networks, isolated guest Wi-Fi, and a Central Texas team member based in Waco.
- [Accounting Firm IT in Waco, TX](https://micro-it.net/verticals/accounting/waco-tx): Tax-software support and IRS WISP-aligned controls for Waco CPA firms, sized for tax-season uptime.
- [Veterinary Clinic IT in Waco, TX](https://micro-it.net/verticals/veterinary/waco-tx): Practice-management and imaging support for Waco veterinary clinics — Cornerstone/Avimark/ezyVet experience.

## Pricing & Approach

- [Live Pricing Estimate](https://micro-it.net/plans): Live calculator by team size, locations, and add-ons. Per-device, per-mailbox, and per-location rates with no surprise fees.
- [Full Pricing Reference](https://micro-it.net/llms-full.txt): Every published rate, onboarding cost, hourly rate, and the term/discount arithmetic in one place, for citation.
- [Our Approach](https://micro-it.net/approach): Four-phase onboarding for every client — Discover what exists, Stabilize the risks, Optimize the stack, Operate. Boring on purpose.
- [Security Stack](https://micro-it.net/security): Most attacks start with one ordinary click. Seven layers of defense, a 24/7 SOC, and — on a confirmed security incident — a person who calls you within 15 minutes.

## Resources (plain-talk articles for owners)

- [Resource Hub](https://micro-it.net/resources): Articles on choosing an MSP, budgeting honestly, recognizing common threats, and figuring out which controls you really need.
[[mi:llms-resources:start]]
- [What to look for in an MSP](https://micro-it.net/resources/article-choosing-msp): The five things separating a managed IT partner you’ll keep for ten years from one you’ll regret in six months. Written for the owner doing the evaluation.
- [Break-fix vs. managed: how to do the math](https://micro-it.net/resources/article-msp): What break-fix really costs over 24 months vs. a managed plan on one predictable monthly invoice — including the hidden costs most owners forget.
- [Five questions before signing an MSP contract](https://micro-it.net/resources/article-msp-questions): If you ask only five questions before you sign, ask these. The answers reveal more about the next three years than any sales deck.
- [The hidden costs of small-business IT](https://micro-it.net/resources/article-hidden-costs): The line on your invoice is rarely the whole bill. The real cost of small-business IT is what you pay when nobody’s measuring.
- [Budgeting IT for a year you can predict](https://micro-it.net/resources/article-budgeting): Three numbers and one annual review give you a 12-month IT plan accurate within a few percent — and one that never gets surprised by hardware again.
- [Do you actually need all this?](https://micro-it.net/resources/article-right-sizing): Every MSP wants to sell you the full stack. Here’s how to tell what your business actually needs versus what’s being upsold.
- [The three phishing emails every owner should recognize](https://micro-it.net/resources/article-phishing): A short field guide to the three patterns we see most often — CEO gift cards, fake invoices, DocuSign lures — and what makes each one obvious.
- [Wire fraud: how BEC attacks work](https://micro-it.net/resources/article-wirefraud): Business email compromise has been the FBI’s most-reported, highest-loss cybercrime category for years. A one-page rule prevents almost every attempt.
- [What MFA actually buys you](https://micro-it.net/resources/article-mfa): Multi-factor authentication is the single highest-impact control for small businesses. Here’s the math, the setup, and when SMS isn’t enough.
- [Backup is the answer; restore is the test](https://micro-it.net/resources/article-backup-restore): Every backup that hasn’t been restored is hope, not a plan. The discipline that separates a working backup from a checkbox is testing.
- [Co-managed IT vs. fully managed: which fits your team?](https://micro-it.net/resources/article-co-managed): Co-managed IT keeps your internal IT person and adds a partner for the layers they can’t cover alone. Here’s how to tell when it’s the right fit — and when it isn’t.
- [Managed IT services pricing: what it costs in 2026](https://micro-it.net/resources/article-it-cost): Managed IT services pricing explained line by line — per device, per mailbox, per location — with worked small-business examples, compared to break-fix and an internal hire.
- [Windows 10 end-of-life: your migration timeline](https://micro-it.net/resources/article-win10-eol): Windows 10 free support ended Oct 2025 and paid ESU expires Oct 13, 2026 — weeks away. The migration plan for a small business before the second deadline hits.
- [Cyber insurance is requiring MFA and EDR — what that means](https://micro-it.net/resources/article-cyber-insurance): Carriers now require MFA, EDR, and tested backups before they’ll write the policy. Here’s the checklist your broker will hand you — and how a managed IT stack meets it.
- [HIPAA IT checklist for independent pharmacies](https://micro-it.net/resources/article-hipaa-pharmacy): The practical 12-control HIPAA IT checklist for an independent pharmacy — what an auditor expects, what an MSP should own, and what stays on the pharmacist.
- [How to compare managed IT providers in Western Kentucky](https://micro-it.net/resources/article-comparing-msps): A neutral, side-by-side framework for comparing managed IT providers in Paducah, Evansville, and Western Kentucky — what to ask, what to ignore, what to confirm in writing.
- [What is EDR (endpoint detection and response)?](https://micro-it.net/resources/article-edr): EDR replaces legacy antivirus on every business endpoint — what it does, what 24/7 SOC monitoring buys you, and why cyber insurance now treats it as table stakes.
- [How to switch managed IT providers without downtime](https://micro-it.net/resources/article-switch-msp): Eight signs you’ve outgrown your current MSP, and the 90-day cutover plan that switches managed IT providers without breaking anything on the production side.
- [Small business cybersecurity risk assessment](https://micro-it.net/resources/article-risk-assessment): A practical cybersecurity risk assessment template for 5–50 person businesses. Document assets, threats, controls, and gaps without hiring a consultant.
- [Per-user vs per-device managed IT pricing](https://micro-it.net/resources/article-pricing-models): Per-user, per-device, and tiered managed IT pricing — what each model rewards, when each one wins, and how to read a quote that mixes them.
- [What is a virtual CISO (vCISO)?](https://micro-it.net/resources/article-vciso): A virtual CISO gives a small business security leadership without a full-time hire — what a vCISO does, what they cost, and when a small business actually needs one.
- [What is DNS filtering, and why does it matter?](https://micro-it.net/resources/article-dns-filtering): DNS filtering blocks malicious domains before the browser connects — what it covers, what it misses, and why it’s a cost-effective control for small business.
- [Microsoft 365 vs Google Workspace for a small business](https://micro-it.net/resources/article-365-vs-workspace): A neutral comparison of Microsoft 365 and Google Workspace for a small business — what each does well, where the real cost sits, and which one fits which kind of company.
- [What is patch management, and why does it matter?](https://micro-it.net/resources/article-patch-management): Patch management explained: OS and third-party updates on a 14/30/60-day SLA, ring deployment, and what auditors ask for. Plain language, no fluff.
- [What is a SOC, and do I need one?](https://micro-it.net/resources/article-soc): A Security Operations Center monitors and triages security alerts 24/7 — what a SOC does, why EDR without a SOC is alerts no one reads, and what a managed SOC costs a small business.
- [What does a managed IT contract typically include?](https://micro-it.net/resources/article-msp-contract): The 12 sections of a complete MSP agreement — scope, SLA, security obligations, BAAs, offboarding, and the red-flag clauses to reject before you sign.
- [CJIS compliance for local government IT](https://micro-it.net/resources/article-cjis): A practical guide to CJIS Security Policy for police departments and municipalities — the 13 policy areas, an audit checklist, and MSP vs. agency duties.
- [In-house IT vs managed services: small business](https://micro-it.net/resources/article-in-house-vs-msp): The honest math on in-house IT vs. a managed service provider — fully-loaded cost, coverage depth, after-hours support, and the hybrid co-managed model.
- [Offsite backup vs cloud backup: which is better?](https://micro-it.net/resources/article-backup-types): Local, offsite, and cloud backup compared — the 3-2-1-1-0 rule, why immutability beats location, and the Microsoft 365 backup blind spot explained.
- [What should be in a disaster recovery plan?](https://micro-it.net/resources/article-disaster-recovery): A small-business disaster recovery plan template — RTO/RPO targets, the recovery runbook, the contact tree, and the annual test that turns a document into a capability.
- [IT support for accounting firms](https://micro-it.net/resources/article-accounting-firms): CPA firms hold exactly what attackers want. The IT and security a tax or accounting practice actually needs — including the IRS-required written plan.
- [HIPAA IT checklist for small businesses](https://micro-it.net/resources/article-hipaa-checklist): A practical HIPAA IT checklist for small healthcare businesses — the Security Rule controls an auditor expects, what your IT provider should own, and what stays on you.
- [IT support for nonprofits](https://micro-it.net/resources/article-nonprofits): Nonprofits hold donor data on lean teams and budgets. How to get real IT security for a nonprofit — including the discounted licensing most orgs never claim.
- [Managed IT for healthcare](https://micro-it.net/resources/article-healthcare): Healthcare practices need HIPAA-compliant IT, reliable EHR uptime, and a partner who understands the clinical environment. Here’s what good healthcare IT looks like.
- [Cybersecurity for law firms](https://micro-it.net/resources/article-law-firms): Law firms hold client secrets, trust funds, and deal data that make them high-value targets. Here’s what the real threats are and how to shut them down.
- [Ransomware recovery](https://micro-it.net/resources/article-ransomware-recovery): Ransomware recovery is more than decryption. Learn what the process actually involves, why paying is a trap, and what determines whether your business survives.
- [Business email compromise: the attack that doesn’t need malware](https://micro-it.net/resources/article-bec): What business email compromise is, how a BEC attack actually unfolds, the five variants the FBI tracks, and the controls that stop it — written for owners.
- [Managed SIEM for small business](https://micro-it.net/resources/article-managed-siem): What a managed SIEM service actually does, how SIEM-as-a-service pricing works, and an honest test for whether your small business needs one yet.
- [Business continuity plan template: fill it in over one afternoon](https://micro-it.net/resources/article-business-continuity-plan): A complete business continuity plan template to copy — roles, critical functions, RTO/RPO targets, workarounds, and a testing schedule for small business.
- [Dark web monitoring: what it actually catches, and what it can’t](https://micro-it.net/resources/article-dark-web-monitoring): What dark web monitoring actually is, what it catches, what it can’t do, and an honest test for whether your small business needs it yet.
- [Managed detection & response (MDR): what it costs](https://micro-it.net/resources/article-mdr): What managed detection and response actually includes, how MDR differs from antivirus, EDR, and SIEM, and what small businesses should expect to pay.
- [Social engineering attacks: how to stop them](https://micro-it.net/resources/article-social-engineering): What social engineering attacks are, the six types every small business sees, and the process, training, and technical controls that actually stop them.
- [DNS filtering for business: how to choose a service](https://micro-it.net/resources/article-dns-filtering-for-business): A buyer’s guide to business DNS filtering: what a managed DNS filtering service should do, DIY vs. managed, how to evaluate providers, and what it costs.
- [FERPA compliance IT checklist for schools](https://micro-it.net/resources/article-ferpa-compliance): A plain-English guide to FERPA compliance for schools and districts — what FERPA is, the rights it creates, the reasonable-methods standard, and a working checklist.
- [GLBA Safeguards Rule compliance for small business](https://micro-it.net/resources/article-glba-compliance): A plain-English guide to GLBA compliance and the FTC Safeguards Rule for small financial firms — who must comply, what 16 CFR 314.4 requires, and a checklist.
- [PCI compliance for small business: a practical checklist](https://micro-it.net/resources/article-pci-compliance): A plain-English PCI compliance checklist for small business — what PCI DSS is, the merchant levels, the 12 requirements, which SAQ fits you, and how to reduce scope.
- [Kaseya and Datto: the tools behind managed IT](https://micro-it.net/resources/article-kaseya-datto-msp-tools-explained): What Kaseya and Datto actually do inside a managed IT stack, in plain terms — RMM, EDR, and backup explained for small-business owners.
- [Laptop frozen screen: what to do and why it happens](https://micro-it.net/resources/article-laptop-frozen-screen): A calm, practical guide to unfreezing a laptop, recovering your work, and knowing when a frozen screen points to a bigger problem.
- [Microsoft 365 security settings to turn on first](https://micro-it.net/resources/article-microsoft-365-security-settings): These Microsoft 365 security settings close the most common breach paths: MFA, legacy auth blocking, mailbox forwarding controls, Safe Links, and alerting.
- [How to enable MFA for a small business](https://micro-it.net/resources/article-how-to-enable-mfa-small-business): A plain guide to enabling multi-factor authentication across your accounts — why it matters, where to turn it on, and what to avoid.
- [Managed service providers: a small-business guide](https://micro-it.net/resources/article-managed-service-providers-small-business-guide): What a managed service provider does, what it costs, and how to pick one that fits a small business — a plain guide for owners.
- [Hacker types every small business should know](https://micro-it.net/resources/article-hacker-types): A plain guide to the kinds of hackers that target small businesses, what they actually do, and the controls that stop them.
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[[mi:llms-resources:end]]

## Company

- [About Micro-IT](https://micro-it.net/about): Operating since 2017; family-run, led by Owner and CEO Dr. Zackary Hille alongside his father, a veteran and retired law-enforcement official. Two by-appointment offices — Metropolis, IL (HQ) and Paducah, KY — with team members based in Waco, TX and Montrose, CO, clients nationwide, remote-first and in person when it matters.
- [FAQ](https://micro-it.net/faq): Pricing, contracts, onboarding, SLAs, security, offboarding — the questions every owner asks on the first call.
- [Case Studies](https://micro-it.net/case-studies): Real client outcomes, de-identified by region.
- [Vendor Partners](https://micro-it.net/partners): Microsoft, Datto, Kaseya, Ubiquiti, Inky, NextDNS, and more — the named stack behind every Micro-IT client environment.
- [Contact](https://micro-it.net/contact): Phone 270.816.5726 · Email support@micro-it.net · Mon–Fri 8am–5pm CT.

## Legal

- [Terms & Conditions](https://micro-it.net/terms): Service terms — billing, term/renewal, 90-day termination notice, governing law (Illinois) — plus the SMS communication terms (A2P 10DLC consent: message frequency, rates, STOP/HELP keywords) at `/terms#sms`.
- [Privacy Policy](https://micro-it.net/privacy-policy): Personal-information handling, including SMS communications.
- [SMS Opt-In](https://micro-it.net/sms-opt-in): Sign up for support-ticket alerts, system notifications, and event reminders by text.

## Optional

- [Full Reference (llms-full.txt)](https://micro-it.net/llms-full.txt): The expanded companion file — complete pricing tables, per-product caveats, and the common owner questions this index summarizes.
- [XML Sitemap](https://micro-it.net/sitemap.xml): All indexable URLs (machine-readable).