Every device, fully managed.

Complete protection and management for every workstation, laptop, or shared computer your team depends on. Billed per device rather than per user — clients with multiple devices per person, or shared systems without a dedicated user, are covered fairly and clearly.

Book a 20-min intro call →or get a written quote →

·· 01 ·· A day in the life

Most of it happens before you get in.

You pay per device, every month, and in a good month you never think about us once. That is the service working — and it is also what makes it invisible. So here is an ordinary Tuesday on a managed fleet, told from our side of the screen.

06:04 · CT

Before the first coffee

The patch window nobody attends.

Vendors shipped fixes overnight, and the temptation is to install them the moment they land. We don’t. Updates are staged and released on a written policy, because a patch that breaks the practice-management software at 9am is worse than the hole it closed. By a little after six your back-office desktop has taken its updates and rebooted itself, and the person who sits at it will never know.

The laptop that went home in a bag missed the window. That is normal, and it is handled: it gets picked up the next time it is on the network. A device that keeps missing stops being a statistic and becomes a name on a technician’s list — because when a machine drops off the grid, the alert reaches a person, not a queue.

What you see · nothing — which is the entire point

08:47 · CT

First hour of the workday

“It’s doing the thing again.”

Somebody’s machine is slow, or the scanner has stopped talking to the shared folder, or a document opens read-only for reasons nobody can explain. This is the part of IT that never makes the brochure and takes up most of the week, and it is the part small teams quietly ration — because at a break-fix shop, every question has a meter running behind it.

Ours doesn’t. Remote support is unlimited for managed clients during business hours, and our commitment is an initial response inside one business hour. Nobody at your office should have to decide whether a problem is worth calling about. That calculation is how a small annoyance becomes a Friday-afternoon emergency.

Commitment · initial response ≤ 1 business hour, support unlimited

13:10 · CT

Early afternoon

A page that quietly never loads.

Someone clicks a link in a browser tab they have had open since yesterday. The site never resolves — web filtering caught the destination at the endpoint, before the request left the building, and the tab just sits there looking broken. They shrug, go back to work, and mention it to nobody.

On the same afternoon, a credential belonging to one of your addresses shows up in somebody else’s breach dump. Dark web monitoring flags it, we force the reset, and the password vault makes the new one somewhere other than a sticky note. None of this arrives as a crisis, because it was caught at the boring stage.

Layers · web filtering + dark web monitoring + password vault

21:30 · CT

Long after close

The disk that tells on itself.

Image-level backup runs on the machines that carry real work, so a dead computer is a restore instead of a reconstruction. In the same overnight pass, hardware health gets read: temperatures, memory, the drive that has started to log the kind of errors that come months before a failure, not minutes.

That gives us the one thing hardware failure normally denies you — lead time. We order the replacement while the old machine is still working, at our cost plus a flat margin, with the warranty registered to us so the RMA is our phone call and not yours. The swap becomes a scheduled twenty minutes instead of a lost day.

Deliverable · a restore point, and a replacement ordered before the failure

Quarterly

The meeting on the calendar

Where next year’s budget actually gets decided.

Once a quarter we sit down with the real picture: what is under management, how old it is, what got patched and what refused to, which machines are past the point where repair is the cheaper answer, and what is coming that you should be saving for. Windows going end-of-support on a fleet is a project with a date on it, not a surprise in an email.

This is also where we say the unglamorous part out loud — that a full fleet replacement or an office move is project work, quoted separately, not something we quietly absorb and then resent. You should always be able to see the line between the monthly service and the project. That clarity is worth more to a small business than any dashboard.

Deliverable · quarterly review, included in the monthly fee

Every one of those hours costs the same whether anything happened or not. That is the whole argument for paying per device.

Why Managed Endpoint is priced per device, not per person

Caught · a bad Tuesday

Someone opens an invoice attachment that isn’t an invoice.

Stopped on the endpoint. The file never gets to run twice.

EndpointEDR — the process is stopped at execution and the file quarantined, before encryption reaches anything shared.

SOC24/7 monitoring — the detection reaches a human who confirms it, at whatever hour it happens, without anyone at your office noticing first.

DNSWeb filtering — the callout the payload needs to reach its operator resolves to nothing.

PeopleAwareness training — the same pattern turns up in a simulated phishing test, so the next one gets reported instead of opened.

·· 02 ·· The specification

What’s included.

Every device under our care gets the same baseline configuration: EDR running, patches current, web filtering on, password vault deployed. We standardize the fleet so a problem on one machine has a known answer instead of a custom investigation.

Advanced threat detection that stops ransomware, malware, and suspicious activity before it spreads
24/7 security monitoring backed by a managed Security Operations Center
Automated software updates and security patching
Web filtering that blocks malicious and inappropriate sites at the network level
Image-level device backup so a failed computer can be restored quickly
Dark web monitoring that alerts us when your credentials show up in a breach
Security awareness training and simulated phishing tests
Password and documentation vault for credentials and IT records
Unlimited remote support during business hours
Proactive maintenance and system oversight

What “fully managed” actually means.

You stop deciding when something gets patched, when an antivirus license is up for renewal, or whether a suspicious login is real. We own those decisions inside a documented policy, and we report on the outcomes during your quarterly review. If a device drops off the grid, an alert reaches a technician — not a queue.

What’s not included.

The hardware itself isn’t part of the monthly service. Equipment purchases are billed separately at cost plus a flat margin, and the warranty registers to us so we handle RMAs. Major projects (a full fleet replacement, a Windows version cutover, an office move) are scoped separately as project work. Onboarding new devices after the initial agreement is a one-time per-device setup — the calculator folds it into your estimate.

Service-level commitments

Initial response (managed clients)≤ 1 business hour

Remote support increments15 min after first 15

Onsite visitsScheduled as needed

Onsite minimum1 hour

Quarterly reviewIncluded

·· 03 ·· Also on this page

Two more, behind the desks.

Not every business has a server, and not every server needs the same recovery. These two get bought alongside Managed Endpoint often enough that they belong on the same page as it — same policy, same technicians, same quarterly review.

Managed Server

$149per server / month

A server is the machine your business notices immediately. It runs the line-of-business application, holds the files everyone opens, and answers the logins. When a workstation dies, one person has a bad morning; when a server dies, everybody stops. So it gets the same treatment as an endpoint and then some: 24/7 monitoring and alerting, a full threat-detection stack, operating-system patching, performance monitoring with remediation, event-log review, and hardware health down to disk, memory, and thermal status.

Backup is deliberately a separate line. A domain controller and a file server that holds last year’s scans do not deserve the same recovery plan or the same bill, and bundling them would hide that choice from you. Pick the recovery method per server — hours or minutes — and pay for what that server’s role is actually worth.

02:15 · Sunday

A drive in the rack starts logging the kind of errors that arrive weeks ahead of a failure. Nobody is in the building. The alert reaches the on-call queue, the replacement is sourced Monday morning, and the swap gets scheduled for an evening you choose. The alternative version of that same weekend — the one where the first symptom is Monday at 8am and nobody can log in — is the outage this line exists to never let you have.

Cloud Backup

$79per 2TB / month

File-level backup to secure offsite cloud storage, sized in 2TB blocks. It exists for the ordinary catastrophes — a folder deleted in a hurry, a file corrupted mid-save, a drive that gives out, a piece of ransomware that got further than it should have. Recovery is measured in hours, which is the right answer for a production or file server where what you need back is the data, not the whole machine as it stood.

Offsite matters more than people expect. A backup sitting on a drive plugged into the server it is protecting is a copy, not a recovery plan — the same fire, flood, or encryption event takes both. This one lives somewhere else, on purpose.

16:52 · Friday

Someone drags the wrong folder into the wrong place on the way out the door, and nobody notices until Monday. That is not a disaster; it is a Tuesday afternoon that turns into a week of rebuilding, at every business that doesn’t have this. With it, the answer is a phone call and a couple of hours.

When minutes matter more than hours — a domain controller, a system with a compliance clock on it — the answer is the Backup Appliance instead, on the Managed Site page.

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