Real attacks start small. We break the chain early.

Nobody loses a week to a movie villain. It’s a normal-looking invoice on a busy Tuesday, a password that leaked somewhere else two years ago, an attachment from a name your team recognizes. We build every client the same layered defense so one bad moment stays one bad moment — caught early, contained automatically, and explained to you by a person.

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How it actually goesCut at the credential

·· 01 ·· The three attacks

The three attacks that actually happen.

Not the ones in the vendor webinar. These are the three shapes almost every small-business incident takes — and the reason we layer is that each one has to get past more than one door, on a day when everyone is busy.

43%

of cyberattacks target small businesses. Not because you’re a target — because you’re reachable.

Attack 01 · The click

The invoice that wasn’t.

It’s Tuesday morning and your bookkeeper has forty things to do before lunch. An invoice lands from a vendor she pays every month — right logo, right tone, a link to review the updated remittance details. Nothing about it feels wrong, because nothing about it is designed to.

Where the chain snappedEmail defense, before she ever had to be the last line.

Email defenseThe message is judged before it lands. Impersonation is flagged, the link is rewritten and opened in a sandbox first, and the attachment is detonated somewhere that isn’t her laptop.

DNS filteringEven if she clicks, the page never loads. The destination simply doesn’t resolve — on your office network, at her kitchen table, or on hotel wifi.

Security awarenessShe’s seen this exact pattern before. It showed up in last quarter’s simulation, so she reports it with one button instead of forwarding it to three coworkers to ask.

Attack 02 · The credential

A password from a breach you never heard about.

Someone reused a work password on a shopping site that got breached years ago. It has been sitting in a dump ever since. This week a script starts trying it against your Microsoft 365 — from a country nobody on your team has ever visited. The password is correct. That part isn’t the problem.

Where the chain snappedIdentity — the password was real, and the login still failed.

Identity & accessA correct password isn’t enough to get in. The sign-in is judged on location, device, and risk, and blocked outright. There is no account on your tenant without MFA — no exceptions for the owner.

SaaS monitoringThe attempt itself raises a flag. The mailbox is audited for the quiet forwarding rules attackers set up first, before they ever touch a bank detail.

24/7 SOCA human takes it from there. Sessions revoked, password reset, and a call to you inside fifteen minutes — at 2am if that’s when it happens.

Dark-web monitoringWe go looking for the rest. Your domain is watched for credentials surfacing in breach data, so the same leak can’t quietly come back next quarter.

Attack 03 · The payload

The attachment that started encrypting.

A file opens on one workstation and starts working its way through the shared drive. This is the one owners picture at 3am: the whole company stopped, a ransom note on the screen, and no honest answer to “what can we get back?” The answer has to be decided months earlier, not that morning.

Where the chain snappedThe endpoint — and the four layers behind it never got their turn.

Endpoint detectionBehavior gives it away, not a signature. The machine is pulled off the network in seconds — before the second file, and without waiting for anyone to notice.

24/7 SOCOn-call is paged in under a minute. You get a phone call from a person, not a ticket in a queue you have to go find.

Network segmentationOne workstation stays one workstation. Card readers, cameras, and clinical gear live on separate segments, so there’s nowhere lateral to go.

Backup & recoveryThe last clean image is already identified. Off-site, immutable, restore-tested on a schedule — RPO of an hour or less for the systems you can’t run without.

·· 02 ·· The first 60 minutes

What happens before your phone rings.

The worst part of a bad morning is not knowing. So the response is written down long before anything goes wrong — and by the time a human calls you, most of the first five minutes is already done.

T+0:00

Something trips

Endpoint detection sees behavior it doesn’t like and pages our on-call engineer. You’re added to the incident channel before anyone has said the word “ransomware” out loud.

T+0:05

Contained

The affected machine comes off the network and sign-in sessions are revoked. Nobody had to be awake for this part — it happens whether it’s Tuesday at 10am or Sunday at midnight.

T+0:15

A person calls you

An actual phone call to your primary contact. Plain English, no jargon: here’s what we see, here’s what we’ve already done, here’s what happens next and roughly when.

T+0:30

We find out how

Memory and disk capture, mailbox audit, and a sweep across every other machine we manage for you — because “is it just this one?” is the question you’re going to ask.

T+1:00

Your call to make

Restore, rebuild, or roll back. We bring a recommendation and the honest tradeoffs of each; you sign off before anything changes on your systems.

T+24h

The write-up

Timeline, root cause, what held, and what we’re adding so it can’t go the same way twice. Filed with your QBR, so it stays a decision instead of a rumor.

·· 03 ·· The seven layers

Seven layers, each with a job.

One tool catches some things. Seven layers mean the same attack has to beat several different controls before it reaches a keyboard. Here’s what each layer exists to stop, and what “handled” actually means on your end. Governing the AI tools your team already uses spans four of these rather than adding an eighth — that’s Managed AI. Hosting and maintaining your website is the same discipline pointed at one more thing you depend on, and it isn’t an eighth layer either — that’s Managed Website.

LAYER 01 · IDENTITY

Who can sign in

StopsSomeone signing in as one of your people, using a password that is genuinely correct.

What handled meansMFA on every account with no exception for the owner, sign-ins judged on location and device, and access reviewed quarterly — ours included.

LAYER 02 · ENDPOINT

What runs on the machine

StopsCode that already made it onto a laptop, and the hours it would otherwise get to work quietly.

What handled meansBehavior-based detection watched around the clock, critical patches inside 72 hours, and automatic isolation that happens before we call you.

LAYER 03 · EMAIL

Where most of it starts

StopsThe convincing message — impersonated vendors, fake invoices, the wire request that looks like it came from you.

What handled meansPhishing and impersonation caught inline, external mail bannered, links opened somewhere safe first, and every mailbox backed up daily.

LAYER 04 · DNS

Where the click goes

StopsThe destination itself — so a click that gets through still lands nowhere.

What handled meansDNS filtering on every machine, on or off your network. Known-bad domains never resolve, at the office or on hotel wifi.

LAYER 05 · NETWORK

The blast radius

StopsOne problem becoming every problem, by way of the flat network almost everyone inherits.

What handled meansIntrusion prevention at the gateway and real separation for guest wifi, IoT, card readers, and clinical gear — so nothing has anywhere to spread.

LAYER 06 · BACKUP

The bad day plan

StopsA bad week from becoming a closed business — and a ransom note from being a decision you have to weigh.

What handled meansEncrypted, off-site backups that are immutable and actually restore-tested, with an RPO of an hour or less for critical systems.

LAYER 07 · PEOPLE

The honest mistake

StopsThe one thing no product catches: a good employee having a bad second on a busy afternoon.

What handled meansShort quarterly training and realistic simulations, a one-click report button in Outlook, and your domain watched for credentials turning up in breach dumps.

·· 04 ·· Your data

Your data, your control.

Security is also about what your provider can do to you. Plainly: where your data lives, who on our side can see it, and what you take with you if you go.

Where it lives

Your data stays in your tenancies — Microsoft 365, your line-of-business apps, your servers. We don’t pool customer data into shared systems.

Backups encrypted in flight and at rest
US-based data centers
Customer-held encryption keys available

Who can see it

Least-privilege access for every Micro-IT engineer, and every admin action logged. The quarterly access review covers our team, not just yours.

Background-checked engineers
MFA + hardware keys for admin access
BAA on file for every healthcare client

What you get out

If you ever leave, you take everything: documentation, configs, recovery keys, and a clean handoff to whoever comes next — at no charge.

30-day offboarding guarantee
Full configuration export
No data ransom — ever

The tools behind it

Category leaders, licensed by us and deployed the same way on every client — so evaluating them was never your job.

Datto EDRRocketCyber SOCDatto RMMDatto BCDRDatto SaaS ProtectionDatto File ProtectionMicrosoft Entra IDDefender for 365InkyDNSFilterNextDNSUbiquiti UniFiSaaS AlertsBullPhish IDDark Web ID