Start with the problem. We’ll bring the plan.

Nobody goes looking for an IT company on a quiet Tuesday — something happened first. A letter landed on your desk, an email got through, a provider stopped answering, or a deadline you can’t move finally got close enough to matter.

20 minutes, no pitch. We’ll tell you if there’s a fit — and say so plainly if there isn’t.

·· 01 ·· Why owners call

Four things that get an owner dialing.

Almost every first call we take is one of these four. Find the one that sounds like your week — each has a first step that costs nothing and commits you to nothing.

Someone has asked you to prove something: that patient data is encrypted, that card traffic is segmented, that multi-factor is on for every account. Usually the controls are mostly there. What’s missing is the evidence — dated, organized, and in one place a reviewer can read.

We map your environment against the regime that actually applies to you, close the real gaps first, and hand you the file an examiner or an underwriter asks for.

Start with your regime

How this played out for a community credit union: the next NCUA exam was the easy one →

The industries we do this for

Tickets take longer than they used to. Nobody can produce a current list of what’s on the network. You’ve quietly stopped calling about the small things because it isn’t worth the wait.

The part owners dread is the exit, not the destination — so we do the exit. Documentation request, credential transfer, offboarding conversation. About 30 days, with a deliberate parallel run so nothing falls into the gap between two providers.

Before you decide

How this played out for an independent pharmacy: a quiet first month →

How a switch actually works
Year one of ESU expires Oct 2026

Free security updates for Windows 10 stopped on October 14, 2025. Since then the only thing between those machines and every newly-discovered vulnerability is the paid Extended Security Updates program — and the first year of it runs out this October. Year two costs double.

That’s the honest math: ESU is a bridge for a specific machine with a specific blocker, not a plan. Most offices need a staged refresh — which is a budget conversation, and budget conversations go better with eight weeks than with two.

Price it before you plan it

The migration timeline
·· 02 ·· The first step

All four start the same way.

Whichever problem brought you here, the opening move is identical — and it isn’t a proposal.

01

The call

Twenty minutes. You describe what happened; we ask about a dozen questions. If we’re not the right fit, we say so on the call rather than three emails later.

No pitch
02

The look

A read-only review of what you actually have — devices, mailboxes, backups, who holds admin rights, what the last provider left behind.

No charge
03

The plan

What we’d fix first, what can honestly wait, what it costs per month. Written down, with the reasoning, so you can read it twice.

In writing
04

Your call

Take the plan to another provider if you want a second opinion. It’s yours either way, and there’s no term commitment attached to reading it.

No obligation
·· 03 ·· A note from our CEO

Say the problem out loud first.

I take the intro calls myself. Not because it scales — it doesn’t — but because the first twenty minutes are where you find out whether a provider is listening or selling, and I’d rather you find that out from me than from a rep working a script.

So describe the week you’re actually having. If we’re the wrong fit, I’ll say so on the call and point you somewhere better; that costs me nothing and saves you a month. If we are a fit, you’ll get a plan in writing, with the reasoning attached — and it’s yours to keep whether or not you hire us.

Micro-IT
Dr. Zackary Hille CEO, Micro-IT

Something else — or not sure which problem is yours first? That’s a good first call.

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