Home/Industries/Credit Unions
GLBA Safeguards Rule controls deployed and documented. Core-banking-vendor coordination handled. The branch network monitored 24/7. Managed IT for the community credit union where the IT person is also the operations VP.
The updated FTC Safeguards Rule (effective June 2023) requires a written information security program, designated qualified individual, risk assessment, MFA, and incident-response plan. NCUA examiners ask for the evidence files.
Credit unions are a top BEC target — both as the institution and through member-facing accounts. Layered controls (MFA, callback verification, transaction limits, vendor-banking-change rule) prevent almost all of it.
Symitar, Episys, Keystone, CUProdigy, FedComp, or Sharetec — the relationship with the core vendor is the relationship that runs the institution. The MSP either owns that ticket or it doesn't.
When the WAN connection to a branch drops, that branch can't post transactions. Redundant connectivity plus monitored uptime is the difference between an inconvenience and a service-day closure.
A community credit union on our managed stack gets the same defense-in-depth we deploy at law firms and accounting practices, with GLBA Safeguards Rule control mapping, NCUA examiner-ready evidence files, and core-banking-vendor coordination handled on our queue.
Software we've supported in client environments: Symitar / Episys (Jack Henry), Keystone (Corelation), CUProdigy, Sharetec, FedComp / Datasafe, and the common credit-union ancillaries — online and mobile banking platforms, card-management systems, ACH origination, and the printers and check scanners that bolt onto the teller line.
The 2023-updated FTC Safeguards Rule maps to nine concrete controls — designate a qualified individual (often the credit union's CFO or COO), conduct a written risk assessment, deploy MFA on every customer-information-accessing system, encrypt customer information at rest and in transit, implement secure-development and change-management practices for any custom apps, retain audit logs, train staff annually, vet vendors (BAAs/data-protection agreements), and maintain a written incident-response plan that includes a 30-day breach notification to the FTC. The Micro-IT managed stack ships with eight of those nine deployed; the qualified-individual designation stays with credit-union leadership.
Most credit unions we onboard arrive with a previous-MSP relationship that worked but didn't produce the evidence files the NCUA examiner asks for, and a core-banking vendor relationship that the operations VP carries personally. By day 90, the Safeguards Rule controls have audit-ready evidence, the core-banking tickets come to our queue, branch connectivity is monitored with failover validated, and the next exam looks like a checklist conversation instead of a fire drill.
Available across the region: Paducah, KY · Murray, KY · Owensboro, KY · Evansville, IN · Cape Girardeau, MO · Madisonville, KY — full service-area list at Western Kentucky & the region.