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Most of what a great IT partner does never required a truck. Monitoring, security, patching, helpdesk, backups — all of it runs remotely, on a ≤1-hour response, at published per-unit rates. Here's exactly how remote-first managed IT works, what still needs hands onsite, and how we handle that too.
Remote IT support is the full managed-IT relationship delivered over the wire: 24/7 monitoring and a security operations center watching every endpoint, OS and application patching on a documented cadence, a helpdesk your team reaches by phone or email with a ≤1-hour business-hours response, Microsoft 365 administration and anti-phishing, immutable backups that get restore-tested monthly, and a Technical Account Advisor who runs your IT roadmap and quarterly reviews. The only things it doesn't cover are jobs that physically require hands on hardware — and those are scheduled, not improvised.
That is not a stripped-down tier. It's the same defense-in-depth stack, the same SLA, and the same published per-unit pricing every Micro-IT client gets — whether they're a mile from our Paducah, Kentucky headquarters or three time zones away.
In a typical month, well over nine in ten tickets a small business raises are resolved remotely — password and access issues, email problems, software errors, printer queues, slow machines, security alerts, new-user setup, license changes. What genuinely needs a person in the building:
For those, we ship pre-configured hardware for plug-in replacement, coordinate scheduled onsite visits through vetted local partners, or — within driving range of our Kentucky and Illinois offices — come ourselves. The model is the same one we run for our Texas clients: remote-first with a coordinated path to hands-on when a job needs it.
Remote-first doesn't have separate pricing — it's the same published rates: $79 per device per month (Managed Endpoint), $20 per mailbox per month (Managed Inbox), and from $149 per location per month (Managed Site) when you have network gear for us to manage. Most small businesses land between $100 and $200 per user per month all-in, security included. Run your own number in two minutes on the live estimator, or see the full math in the managed IT services pricing guide.
It fits most offices: professional services, law and accounting firms, clinics, retail and hospitality, nonprofits, and any team that's partly or fully remote itself. It's honest to say where it fits less well: environments with constant physical-hardware churn — a manufacturing floor with aging industrial PCs, for example — do better with a provider in town, and we'll tell you that on the first call.