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Remote IT support for small business, nationwide.
Most of what a great IT partner does never required a truck. Monitoring, security, patching, helpdesk, backups — all of it runs remotely, on a ≤1-hour response, at published per-unit rates. Here’s exactly how remote-first managed IT works, what still needs hands onsite, and how we handle that too.
What remote IT support for a small business actually includes.
Remote IT support is the full managed-IT relationship delivered over the wire: 24/7 monitoring and a security operations center watching every endpoint, OS and application patching on a documented cadence, a helpdesk your team reaches by phone or email with a ≤1-hour business-hours response, Microsoft 365 administration and anti-phishing, immutable backups that get restore-tested monthly, and a Technical Account Advisor who runs your IT roadmap and quarterly reviews. The only things it doesn’t cover are jobs that physically require hands on hardware — and those are scheduled, not improvised.
That is not a stripped-down tier. It’s the same defense-in-depth stack, the same SLA, and the same published per-unit pricing every Micro-IT client gets — whether you’re around the corner from one of our four offices or three time zones away.
Remote vs. onsite: where the line actually is.
In a typical month, well over nine in ten tickets a small business raises are resolved remotely — password and access issues, email problems, software errors, printer queues, slow machines, security alerts, new-user setup, license changes. What genuinely needs a person in the building:
- Hardware swaps and physical installs — a failed switch, new wireless access points, structured cabling.
- Initial network builds — new office, new firewall, rack work.
- Some printer/peripheral surgery — the stubborn 5%.
For those, we ship pre-configured hardware for plug-in replacement, coordinate scheduled onsite visits through vetted local partners, or come ourselves. We keep four offices for exactly this — Metropolis, Paducah, Waco, and Montrose — but the model is the same everywhere, including for our Texas clients, where our Central Texas partner works out of our Waco office: remote-first, with a coordinated path to hands-on when a job genuinely needs it. We’re not a break-fix shop, so it rarely comes to that in the first place.
What it costs.
Remote-first doesn’t have separate pricing — it’s the same published rates every client pays, whether they’re down the street or three states away. Most small businesses land between $100 and $200 per user per month all-in, security included.
Every workstation and laptop, monitored and patched.
- 24/7 monitoring & EDR
- Patching on a documented cadence
- ≤1-hour helpdesk response
Microsoft 365 administration and anti-phishing.
- Advanced anti-phishing
- Immutable, restore-tested backups
- Account & license management
Network gear, when you have it for us to manage.
- Firewall & switch management
- Guest & staff network segmentation
- Site-level uptime monitoring
Run your own number in two minutes on the live estimator, or see the full math in the managed IT services pricing guide.
Who remote-first fits — and who it doesn’t.
It fits most offices: professional services, law and accounting firms, clinics, retail and hospitality, nonprofits, and any team that’s partly or fully remote itself. It’s honest to say where it fits less well: environments with constant physical-hardware churn — a manufacturing floor with aging industrial PCs, for example — do better with a provider in town, and we’ll tell you that on the first call.