Home/Approach
A repeatable onboarding process so the transition feels uneventful — which is exactly the point. Discover, stabilize, optimize, operate. Every client follows the same path; the duration depends on size, complexity, and how much exists to inherit.
The same four phases for every client — no surprise scope, no mystery downtime. The longest task at the start is documenting what already exists.
A walkthrough of every device, every account, every contract, and every vendor relationship. We document what exists before we change anything — and we share the document with you when it's done.
Backups, EDR, and DNS filtering get deployed first. Your network is secure before optimization begins — and if something is on fire when we arrive, this is the phase where we put it out.
Email, identity, and patching policies migrate to our managed stack. Old vendors are notified and offboarded. Your team stops getting forwarded between five different help-desk emails.
Daily monitoring is live. Help desk is staffed, ticketed, and SLA-tracked. The first quarterly business review is on the calendar. From here forward, this is the rhythm.
Once you're operational, the work becomes predictable. Daily tickets, monthly reports, quarterly reviews, annual planning.
Monitoring, ticketing, EDR triage, and same-business-day help desk for every covered user. The work most clients never have to think about.
ContinuousPatching cycle, security report card, license rightsizing review, and your invoice — same number every time.
Every 1stBusiness review with the owner: incidents, near-misses, what we changed, what's coming. Coffee included.
Every 90 daysRisk assessment, hardware refresh planning, compliance recertification, and the next year's roadmap signed.
Every Q4