Terms & Conditions.

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General terms.

Effective May 11, 2026

1. Scope of Services

Micro-IT provides managed IT services, managed security services, network management, cloud solutions, backup and disaster recovery, endpoint management, compliance support, scheduled onsite support, and related technology consulting. The specific scope, tier, and deliverables of Services provided to a Client are defined in the applicable service agreement, proposal, or statement of work (“Service Agreement”) executed between the parties. These Terms supplement and are incorporated into any such Service Agreement.

2. Service Tiers and Billing

Services are offered under various subscription tiers billed on a recurring monthly basis (“Billing Cycle”). The applicable monthly recurring charge (“MRC”) is defined in your Service Agreement. Fees are invoiced monthly and are due upon receipt unless otherwise specified. We reserve the right to adjust pricing with thirty (30) days’ written notice prior to the start of a new Billing Cycle.

Clients on non-subscription, on-demand engagements are billed at the prevailing hourly rate at the time of service, with a minimum of one (1) hour for on-site visits and thirty (30) minutes for remote sessions.

3. Payment Terms

All invoices are due upon receipt unless otherwise stated in the Service Agreement. Payments not received within thirty (30) days of the invoice date shall be subject to a late fee of two percent (2%) per month on the outstanding balance, plus a flat administrative fee as specified on the invoice. We reserve the right to suspend Services for any account with a balance exceeding sixty (60) days past due. Suspension of Services due to non-payment does not relieve the Client of their obligations under these Terms, including termination notice requirements.

4. Term and Renewal

Unless otherwise specified in the Service Agreement, all managed service subscriptions operate on a month-to-month basis following any initial commitment period. Subscriptions automatically renew at the start of each Billing Cycle unless terminated in accordance with Section 5 below.

5. Termination and Early Termination Fee

Notice Requirement. Either party may terminate the Services by providing written notice no fewer than ninety (90) days (three months) prior to the desired termination date (“Notice Period”). Written notice must be delivered via email to zhille@micro-it.net or by certified mail to our business address.

Early Termination Fee (ETF). If a Client terminates Services without providing the full ninety (90) day Notice Period, the Client shall be responsible for an Early Termination Fee equal to three (3) months of the Client’s then-current monthly recurring charge (MRC). The ETF is due and payable within thirty (30) days of the termination date.

Termination for Cause. Either party may terminate the agreement immediately upon written notice if the other party materially breaches these Terms or the Service Agreement and fails to cure such breach within fifteen (15) days of receiving written notice of the breach. Termination for cause by the Company due to Client non-payment or violation of these Terms does not waive the ETF.

6. Offboarding

Upon termination, the Company will coordinate a reasonable offboarding process, including the removal of management and security tools from Client systems, transfer of documentation, and cooperation with a successor provider if applicable. The offboarding process will be conducted during the Notice Period. If termination occurs without adequate notice, offboarding support may be limited or subject to additional fees at the Company’s prevailing on-demand hourly rate.

7. Client Responsibilities

The Client agrees to provide timely access to systems, networks, credentials, and facilities as reasonably necessary for the Company to deliver the Services. The Client is responsible for maintaining accurate contact information and for notifying the Company of any changes to their environment that may affect service delivery. Failure to provide necessary access or information may limit the Company’s ability to perform and does not constitute grounds for waiving fees or termination obligations.

8. Acceptable Use

Clients shall not use the Services for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Company’s systems or infrastructure. The Client is solely responsible for all activity conducted through accounts, systems, and networks managed under the Services.

9. Confidentiality

Each party agrees to maintain the confidentiality of the other party’s proprietary and confidential information disclosed in connection with the Services. This obligation survives the termination of the Services for a period of two (2) years.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Company’s total aggregate liability arising out of or related to the Services shall not exceed the total fees paid by the Client to the Company during the three (3) months immediately preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or business interruption, regardless of the theory of liability.

11. No Warranty

While the Company strives to deliver reliable, high-quality IT services, all Services are provided on an “as-is” and “as-available” basis. The Company makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not guarantee that Services will be uninterrupted, error-free, or that all security threats will be prevented.

12. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or related to the Client’s use of the Services, violation of these Terms, or infringement of any third-party rights.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, utility failures, cyberattacks, or third-party service outages.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois. Any disputes arising under or in connection with these Terms shall first be subject to good faith negotiation. If not resolved within thirty (30) days, disputes shall be resolved through binding arbitration in Massac County, Illinois, in accordance with the rules of the American Arbitration Association.

15. Modifications

The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on our website at micro-it.net. Continued use of the Services after such modifications constitutes acceptance of the revised Terms. Material changes will be communicated to active Clients via email no fewer than thirty (30) days prior to taking effect.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with any applicable Service Agreement, proposal, or statement of work, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, whether written or oral.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

SMS communication terms.

Effective January 1, 2025

Message Frequency

Message frequency may vary depending on your account activity and notification preferences.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier plan.

Opt-In

By entering your phone number on our website (micro-it.net) and checking the SMS consent box, or by texting a keyword such as JOIN to a Micro-IT designated number, you agree to receive SMS messages from Micro-IT.

Opt-Out

You can unsubscribe at any time by replying STOP to any message. After doing so, you will receive a confirmation and no further messages will be sent.

Help

For assistance, reply HELP at any time or contact Micro-IT at support@micro-it.net or 270.816.5726.

Changes to Terms

Micro-IT reserves the right to update or modify these terms at any time. Changes will be posted on this page and may also be communicated via SMS.