Home/Managed IT in Murray, KY
Murray, KY IT support and network support for businesses across Calloway County — onsite from our Paducah office, about 45 minutes away, with predictable per-device, per-mailbox, and per-location pricing.
Micro-IT is the IT company Murray, KY businesses call for managed IT, network support, and cybersecurity — operating since 2017 and led by CEO Dr. Zackary Hille. Murray is the Calloway County seat, a straight run south of Paducah, so local clients sit inside our onsite range — remote support clears most tickets on a ≤1-hour response, and a truck roll for the rest is a manageable trip, not an all-day affair.
It's a college town with the economy to match: Murray State University and the businesses that orbit it, Murray-Calloway County Hospital and its surrounding clinics, Paschall Truck Lines and the logistics work that follows, highway retail, light manufacturing, and the professional firms serving all of the above. University-adjacent offices juggle student-worker turnover and tight academic-calendar deadlines; healthcare clients get HIPAA-aligned environments; everyone gets the same fixed-rate pricing.
Managed Endpoint, Managed Inbox, and Managed Site are the three plans — modular, billed at $79 per device, $20 per mailbox, and $149-and-up per location. Every one rides the same defense-in-depth stack: endpoint detection and response, 24/7 SOC monitoring, MFA enforcement, DNS filtering, and immutable backups that get restore-tested, not just scheduled.
For a Murray, KY business on a Micro-IT plan, the day-to-day stays out of sight. Patches roll out on a schedule. Backups run, then get restore-tested every month so we know they actually recover. Endpoint detection and response watches every laptop and workstation across Calloway County. The 24/7 SOC triages alerts and escalates only the ones a human needs to weigh in on.
The visible part is the help desk. A Murray staffer with a stuck Outlook profile or a printer that lost its driver calls in, reaches a person, and gets it cleared — remote in most cases, onsite north from Paducah when the situation calls for it. Quarterly business reviews bring metrics, a risk register, and a 12-month roadmap so nothing important slips through.
Murray is about 45 minutes from our Paducah office, well inside same-day onsite range. Remote response targets ≤1 hour during business hours (Mon–Fri 8am–5pm CT). After-hours emergency coverage rides on every plan, and the on-call number is live from contract day one.
Most tickets group into a few types. A Microsoft 365 mailbox that needs an account or signature change. A workstation showing a flag from the endpoint stack. A printer that dropped off the network. A new student-worker or hire who needs a full setup before the week starts. A vendor email that needs vetting before anyone acts on it.
Routine work moves fast because the playbook is written down. The harder calls — an EHR vendor coordination at a Calloway County practice, an insurance audit, a wire-verification on a six-figure transfer — go to the senior tech, not whoever picked up first.
Three modular services cover every device, mailbox, network, and office — add what you need and nothing you don't. See what each includes on the services page, or get an exact number in two minutes with the live estimate.
Managed Endpoint
EDR, OS patching, image-level backup, web filtering, and unlimited remote support on every workstation and laptop.
Managed Inbox
Microsoft 365 administration, advanced anti-phishing, MFA enforcement, and SaaS backup — the most common attack vector, locked down.
Managed Site
Firewall, switching, wireless, and tier-sized onsite hours per office — Small, Standard, or Complex.
We work across the industries that can't afford an off day — independent pharmacies and clinics and dental offices (HIPAA-aligned), law and accounting firms, churches and nonprofits, retail and hospitality, construction and trades, and cities and county offices (CJIS-aware). See all industries we serve.
One contract, one number to call — whether a location is in Murray or anywhere else in the region.