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Murray, KY IT support and network support for businesses across Calloway County — onsite from our Paducah office, about 45 minutes away, with predictable per-device, per-mailbox, and per-location pricing.
Micro-IT is the IT company Murray, KY businesses call for managed IT, network support, and cybersecurity — operating since 2017 and led by CEO Dr. Zackary Hille. Murray sits a short drive south of Paducah, so Calloway County clients are firmly in our onsite range — remote support handles most tickets on a ≤1-hour response, and a truck roll for the rest is a manageable trip, not an all-day affair.
It's a market with a particular mix — the university and the businesses that orbit it, Murray-Calloway County Hospital and the clinics around it, retail along the highway, light manufacturing, and the professional firms that serve all of the above. Healthcare clients get HIPAA-aligned environments; everyone gets the same predictable pricing model.
Managed Endpoint, Managed Inbox, and Managed Site are the three plans — modular, billed per device, per mailbox, and per location at published rates. Every one of them rides on the same defense-in-depth stack: endpoint detection and response, 24/7 SOC monitoring, MFA enforcement, DNS filtering, and immutable backups that get restore-tested, not just scheduled.
For a Murray, KY business on a Micro-IT plan, the day-to-day is mostly invisible. Patches deploy on a schedule. Backups run, then get restore-tested every month so we know they actually work. Endpoint detection and response watches every laptop and workstation. The 24/7 SOC triages alerts and escalates the ones that matter.
The visible part is the help desk. A Murray staffer with a stuck Outlook profile or a printer that lost its driver picks up the phone, gets a person, and gets it fixed — remote in most cases, onsite from our Paducah office when the situation calls for it. Quarterly business reviews bring metrics, a risk register, and a 12-month roadmap so nothing important falls through the cracks.
Murray is about 45 minutes from our Paducah office, well inside same-day onsite range. Remote response targets ≤1 hour during business hours. After-hours emergency response is part of every plan; we publish the on-call number on contract day one.
Most tickets fall into a few common buckets. A Microsoft 365 mailbox that needs an account or signature change. A workstation showing a flag from the endpoint stack. A printer that stopped talking to the network. A new hire who needs a complete setup before Monday. A vendor email that needs to be vetted before anyone clicks it.
Routine work moves fast because the playbook is written down. The harder calls — an EHR vendor coordination, an insurance audit, a wire-verification on a six-figure transfer — get the senior tech, not whoever picked up first.
Three modular services cover every device, mailbox, network, and office — add what you need and nothing you don't. See what each includes on the services page, or get an exact number in two minutes with the live estimate.
Managed Endpoint
EDR, OS patching, image-level backup, web filtering, and unlimited remote support on every workstation and laptop.
Managed Inbox
Microsoft 365 administration, advanced anti-phishing, MFA enforcement, and SaaS backup — the most common attack vector, locked down.
Managed Site
Firewall, switching, wireless, and tier-sized onsite hours per office — Small, Standard, or Complex.
We work across the industries that can't afford an off day — independent pharmacies and clinics and dental offices (HIPAA-aligned), law and accounting firms, churches and nonprofits, retail and hospitality, construction and trades, and cities and county offices (CJIS-aware). See all industries we serve.
One contract, one number to call — whether a location is in Murray or anywhere else in the region.