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Terms & Conditions.
The contract language that governs every Micro-IT engagement, plus the terms for our SMS communication program. Plain in intent, formal in language.
Home/Terms
The contract language that governs every Micro-IT engagement, plus the terms for our SMS communication program. Plain in intent, formal in language.
Jump to: General Terms·SMS Communication Terms
Effective May 11, 2026
These Terms and Conditions (“Terms”) govern the use of managed IT services, cybersecurity services, consulting, and all related offerings (collectively, the “Services”) provided by Micro-IT, located in Metropolis, Illinois (“Company,” “we,” “us,” or “our”). The term “Client,” “you,” or “your” refers to any individual, business, organization, or entity that engages, subscribes to, or otherwise utilizes the Services.
Acceptance of Terms. By subscribing to, accessing, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use or continue to use our Services. Continued use of the Services following any updates or modifications constitutes your acceptance of the revised Terms.
Micro-IT provides managed IT services, managed security services, network management, cloud solutions, backup and disaster recovery, endpoint management, compliance support, VoIP, and related technology consulting. The specific scope, tier, and deliverables of Services provided to a Client are defined in the applicable service agreement, proposal, or statement of work (“Service Agreement”) executed between the parties. These Terms supplement and are incorporated into any such Service Agreement.
Services are offered under various subscription tiers billed on a recurring monthly basis (“Billing Cycle”). The applicable monthly recurring charge (“MRC”) is defined in your Service Agreement. Fees are invoiced monthly and are due upon receipt unless otherwise specified. We reserve the right to adjust pricing with thirty (30) days' written notice prior to the start of a new Billing Cycle.
Clients on non-subscription, on-demand engagements are billed at the prevailing hourly rate at the time of service, with a minimum of one (1) hour for on-site visits and thirty (30) minutes for remote sessions.
All invoices are due upon receipt unless otherwise stated in the Service Agreement. Payments not received within thirty (30) days of the invoice date shall be subject to a late fee of two percent (2%) per month on the outstanding balance, plus a flat administrative fee as specified on the invoice. We reserve the right to suspend Services for any account with a balance exceeding sixty (60) days past due. Suspension of Services due to non-payment does not relieve the Client of their obligations under these Terms, including termination notice requirements.
Unless otherwise specified in the Service Agreement, all managed service subscriptions operate on a month-to-month basis following any initial commitment period. Subscriptions automatically renew at the start of each Billing Cycle unless terminated in accordance with Section 5 below.
Notice Requirement. Either party may terminate the Services by providing written notice no fewer than ninety (90) days (three months) prior to the desired termination date (“Notice Period”). Written notice must be delivered via email to zhille@micro-it.net or by certified mail to our business address.
Early Termination Fee (ETF). If a Client terminates Services without providing the full ninety (90) day Notice Period, the Client shall be responsible for an Early Termination Fee equal to three (3) months of the Client's then-current monthly recurring charge (MRC). The ETF is due and payable within thirty (30) days of the termination date.
Termination for Cause. Either party may terminate the agreement immediately upon written notice if the other party materially breaches these Terms or the Service Agreement and fails to cure such breach within fifteen (15) days of receiving written notice of the breach. Termination for cause by the Company due to Client non-payment or violation of these Terms does not waive the ETF.
Upon termination, the Company will coordinate a reasonable offboarding process, including the removal of management and security tools from Client systems, transfer of documentation, and cooperation with a successor provider if applicable. The offboarding process will be conducted during the Notice Period. If termination occurs without adequate notice, offboarding support may be limited or subject to additional fees at the Company's prevailing on-demand hourly rate.
The Client agrees to provide timely access to systems, networks, credentials, and facilities as reasonably necessary for the Company to deliver the Services. The Client is responsible for maintaining accurate contact information and for notifying the Company of any changes to their environment that may affect service delivery. Failure to provide necessary access or information may limit the Company's ability to perform and does not constitute grounds for waiving fees or termination obligations.
Clients shall not use the Services for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Company's systems or infrastructure. The Client is solely responsible for all activity conducted through accounts, systems, and networks managed under the Services.
Each party agrees to maintain the confidentiality of the other party's proprietary and confidential information disclosed in connection with the Services. This obligation survives the termination of the Services for a period of two (2) years.
To the maximum extent permitted by applicable law, the Company's total aggregate liability arising out of or related to the Services shall not exceed the total fees paid by the Client to the Company during the three (3) months immediately preceding the event giving rise to the claim. In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or business interruption, regardless of the theory of liability.
While the Company strives to deliver reliable, high-quality IT services, all Services are provided on an “as-is” and “as-available” basis. The Company makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not guarantee that Services will be uninterrupted, error-free, or that all security threats will be prevented.
The Client agrees to indemnify, defend, and hold harmless the Company, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to the Client's use of the Services, violation of these Terms, or infringement of any third-party rights.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, utility failures, cyberattacks, or third-party service outages.
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois. Any disputes arising under or in connection with these Terms shall first be subject to good faith negotiation. If not resolved within thirty (30) days, disputes shall be resolved through binding arbitration in Massac County, Illinois, in accordance with the rules of the American Arbitration Association.
The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on our website at micro-it.net. Continued use of the Services after such modifications constitutes acceptance of the revised Terms. Material changes will be communicated to active Clients via email no fewer than thirty (30) days prior to taking effect.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
These Terms, together with any applicable Service Agreement, proposal, or statement of work, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, whether written or oral.
For questions regarding these Terms and Conditions, please contact:
Micro-IT
Zackary Hille, Chief Executive Officer
Email: zhille@micro-it.net
Web: micro-it.net
Effective January 1, 2025
By subscribing to SMS communications from Micro-IT, you agree to receive recurring text messages related to service updates, support ticket activity, promotional offers, and event notifications. These messages may be sent via automated technology. Consent to receive SMS messages is not a condition of purchase or service.
Message frequency may vary depending on your account activity and notification preferences.
Standard message and data rates may apply based on your mobile carrier plan.
By entering your phone number on our website (https://www.micro-it.net) and checking the SMS consent box, or by texting a keyword such as JOIN to a Micro-IT designated number, you agree to receive SMS messages from Micro-IT.
You can unsubscribe at any time by replying STOP to any message. After doing so, you will receive a confirmation and no further messages will be sent.
For assistance, reply HELP at any time or contact Micro-IT at support@micro-it.net or (270) 816-5726.
Micro-IT reserves the right to update or modify these terms at any time. Changes will be posted on this page and may also be communicated via SMS.